Refund and Returns Policy

At EZIHANDLE, we are committed to delivering high-quality mobile app development, software solutions, and technology services. This Refund and Return Policy explains the conditions under which refunds, cancellations, revisions, returns, and service-related disputes are handled.

By purchasing, subscribing to, or engaging any service provided by EZIHANDLE, you acknowledge and agree to the terms outlined in this Refund and Return Policy.


COMPANY INFORMATION

Company Name: EZIHANDLE

Website: https://arifhasandev.pro.bd/

Email: hello@ezihandle.com

Address:
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States


1. OVERVIEW

EZIHANDLE primarily provides digital services and custom software solutions. Because our services involve professional labor, consulting, design, software engineering, development, project planning, and customized digital deliverables, traditional product returns are generally not applicable.

However, we strive to maintain fair and transparent refund practices whenever possible.

This policy applies to all services offered by EZIHANDLE.


2. SERVICES COVERED UNDER THIS POLICY

Custom Mobile App Development

  • Startup Mobile Apps
  • Business Productivity Apps
  • Customer Engagement Apps
  • Enterprise Mobile Apps
  • On-Demand Service Apps
  • AI-Integrated Mobile Apps

Cross-Platform App Development

  • Cross-Platform Startup Apps
  • Business Management Apps
  • Retail Commerce Apps
  • Enterprise Workforce Apps
  • Booking Service Apps
  • Multi-Platform AI Apps

E-Commerce Mobile App Development

  • Retail Shopping Apps
  • Marketplace Apps
  • Fashion Store Apps
  • Grocery Delivery Apps
  • Subscription Commerce Apps
  • Enterprise Ecommerce Apps

AI-Powered Mobile App Solutions

  • AI Chatbot Apps
  • Virtual Assistant Apps
  • Recommendation Engine Apps
  • Predictive Analytics Apps
  • AI Automation Apps
  • Enterprise AI Apps

Additional Services

  • Software consulting
  • Technical support
  • Maintenance services
  • UI/UX design
  • App deployment
  • Cloud integrations
  • API integrations
  • Technology consulting

3. DIGITAL SERVICES POLICY

Since our services are custom digital services and not physical products, completed work generally cannot be returned.

Once project work has commenced, resources, development hours, and expertise have already been allocated to the project.

As a result, refunds are evaluated based on project stage, completed work, and contractual obligations.


4. PROJECT CANCELLATION POLICY

Clients may request project cancellation at any time.

Refund eligibility depends on the development stage.

Before Project Start

If cancellation occurs before:

  • Project planning
  • Resource allocation
  • Development work
  • Design work

A refund may be approved after deducting applicable administrative, consultation, transaction, or processing fees.

During Planning Stage

If work has already begun, partial refunds may be available based on:

  • Time invested
  • Consultation completed
  • Research conducted
  • Planning activities performed

During Active Development

Once development begins, refunds become limited because significant labor and resources have already been committed.

Partial refunds may be considered only for unfinished portions of the project.

After Project Completion

Completed projects are generally non-refundable.


5. DEPOSIT POLICY

Project deposits secure development resources and project scheduling.

Deposits may cover:

  • Consultation
  • Project planning
  • Resource allocation
  • Design preparation
  • Development scheduling

Unless otherwise stated in writing:

  • Deposits are generally non-refundable.
  • Deposits may be credited toward project completion.
  • Deposits reserve development capacity and scheduling commitments.

6. MILESTONE PAYMENTS

Many projects are divided into milestones.

Examples include:

  • Discovery phase
  • Design phase
  • Development phase
  • Testing phase
  • Deployment phase

Completed milestones are generally non-refundable once approved by the client.

Refund requests may only apply to incomplete milestones that have not yet been delivered.


7. SUBSCRIPTION SERVICES

For recurring services such as:

  • Maintenance plans
  • Technical support plans
  • Monitoring services
  • Hosting-related services
  • Managed service agreements

Clients may cancel future renewals at any time.

However:

  • Previously billed periods are generally non-refundable.
  • Current billing cycles remain active until expiration.
  • Services continue until the end of the paid period unless otherwise agreed.

8. REVISION POLICY

EZIHANDLE is committed to client satisfaction.

Projects may include revision opportunities as outlined in project agreements.

Revision requests may include:

  • Design modifications
  • Interface adjustments
  • Feature refinements
  • Content updates
  • User experience improvements

Revisions do not automatically qualify for refunds.

Additional revisions beyond agreed limits may incur additional charges.


9. NON-REFUNDABLE SERVICES

The following are generally non-refundable:

  • Completed software development
  • Approved project milestones
  • Consultation services
  • Discovery sessions
  • Research activities
  • Strategy sessions
  • Custom coding work
  • Design work after approval
  • App deployment services
  • Third-party licensing costs
  • Hosting expenses
  • Domain registration fees
  • App store submission fees
  • API integration costs
  • Cloud service expenses

10. THIRD-PARTY COSTS

Some projects involve third-party providers.

Examples include:

  • Payment gateways
  • Cloud providers
  • SMS providers
  • Email providers
  • AI service providers
  • Domain registrars
  • Hosting companies
  • App stores

EZIHANDLE cannot refund fees paid directly to third parties.

Such refunds are governed by the respective provider’s policies.


11. APP STORE SUBMISSIONS

Application submissions to:

  • Apple App Store
  • Google Play Store
  • Other marketplaces

are subject to third-party review processes.

EZIHANDLE cannot guarantee approval decisions made by platform operators.

App store rejections do not automatically qualify for refunds.

We will make reasonable efforts to address technical compliance issues where applicable.


12. CLIENT DELAYS

Project delays caused by clients may include:

  • Failure to provide materials
  • Delayed approvals
  • Incomplete requirements
  • Lack of communication

Such delays do not create automatic refund eligibility.

Project timelines may be adjusted accordingly.


13. SERVICE QUALITY CONCERNS

If a client is dissatisfied with delivered work, we encourage resolution through:

  • Support requests
  • Revision requests
  • Technical review
  • Project reassessment
  • Collaborative discussions

Our goal is to resolve concerns professionally before considering refund requests.


14. REFUND REVIEW PROCESS

Refund requests are evaluated individually.

Factors considered may include:

  • Project status
  • Work completed
  • Contract terms
  • Milestone approvals
  • Resources utilized
  • Development hours invested
  • Client communications

Approval is not guaranteed.

Each request is reviewed fairly and reasonably.


15. REFUND REQUEST PROCEDURE

To request a refund, clients should contact:

Email: hello@ezihandle.com

Please include:

  • Full name
  • Company name
  • Project details
  • Reason for request
  • Relevant documentation

Incomplete requests may delay review.


16. PROCESSING TIME

Approved refunds may require:

  • Internal review
  • Financial verification
  • Payment processor processing

Processing times may vary depending on payment methods and financial institutions.


17. CHARGEBACK POLICY

Clients agree to contact EZIHANDLE before initiating:

  • Payment disputes
  • Chargebacks
  • Financial claims

Unauthorized chargebacks involving completed work may result in:

  • Account suspension
  • Service termination
  • Legal collection efforts where permitted

18. LIMITATION OF REFUNDS

Refunds shall not exceed the amount actually paid by the client for the affected service.

No refunds shall include:

  • Lost profits
  • Lost business opportunities
  • Indirect damages
  • Consequential damages
  • Speculative losses

19. POLICY MODIFICATIONS

EZIHANDLE reserves the right to modify this Refund and Return Policy at any time.

Updated versions become effective immediately upon publication unless otherwise stated.


20. CONTACT INFORMATION

For questions regarding this Refund and Return Policy, please contact:

EZIHANDLE

Website: https://arifhasandev.pro.bd/

Email: hello@ezihandle.com

Address:
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

By purchasing, accessing, or using EZIHANDLE services, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.